Product Manager

Do you enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. This role is critical to support and manage our Chase.com Secure Web Platform and will have significant impact on the overall success of our Digital Channels.

As a Product Manager in Digital Channels Secure Web Platform, you are an integral part of the team that innovates new platform product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value and keep our platforms secure, delightful, and performant. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the Secure Web platform product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Understands the Secure Web Platform from the functionalities needed for the business and also the importance of having a strong foundation to build on, ideally helping drive the evolution of the platform to enable more functionalities
• Focuses on customer satisfaction, and also ensuring our users feel productive and enabled whenever they use the website, that they can get their tasks done quickly and efficiently, and that the app helps them manage their finances and life
• Possesses a strong technical curiosity. Should be curious in how the website functions today, seeking to uncover areas to improve. Focus should extend beyond UI enhancements to understand the foundational inner workings of the website
• Manages technical backlogs, partnering with technology, agility, design and stakeholder groups, creatively problem solving based on user needs and data, and crafting strong communications around progress, status and blockers at all levels of the organization
• Builds understanding of browser developer platform capabilities, guidelines, best practices, trends and roadmaps
• Builds an in-depth understanding of our Secure website's roadmap, Industry's roadmap, and evaluate against existing platform capabilities at Chase

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Web enthusiast passion and curiosity for website
• Ability to drive the Secure Web platform product strategy

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Strong technical background, including knowledge of secure website technologies, backend systems, cloud computing, and experience in an agile environment