Product Manager

About the job

Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Position Summary

Arcesium is looking for a hands-on, execution-driven Product Manager to own the vision and delivery of Ticket Hub — Arcesium's internal ticketing and client communication platform that powers operational workflows across teams. You will work at the intersection of infrastructure, engineering, operations, and client experience — driving a complex integration while ensuring reliable, seamless communication between Arcesium and its enterprise clients and their counterparties. This is a builder's role: you will be expected to get deep into the details, move fast, and take end-to-end ownership of a product that has direct and visible impact on day-to-day operations of our Managed Services team. If you thrive in ambiguous, high-stakes environments and love turning complex technical problems into polished, dependable product experiences — this role is foryou.

Responsibilities

• Own the product vision and roadmap for Ticket Hub, driving a seamless and scalable experience for internal users and enterprise clients
• Collaborate with engineering to evolve core ticketing capabilities — email routing, ticket lifecycle, threading, and third-party integrations
• Define and drive customer-facing features including client ticket visibility, portal access, and notification workflows.
• Lead change management for platform integrations and multi-pod rollouts with minimal disruption.
• Use usage data and operational feedback to proactively guide priorities and surface systemic issues.

Qualifications

• 8+ years of experience, with at least 2 years in product management on technical or operational platforms.
• Strong understanding of email infrastructure, ticketing systems, and enterprise communication workflows.
• Proven ability to manage complex, multi-stakeholder rollouts across parallel workstreams.
• Exceptional communication skills — able to translate technical issues for both engineering and business audiences.
• High ownership mentality with a bias to action in fast-paced, ambiguous environments.