About the Role
In this opportunity as a Product Manager, you will:
- Implement the GTM product vision and create the roadmap for the Gainsight system that meet and align with the Legal Professionals business objectives and goals
- As the solution subject matter expert, be the liaison between delivery teams and business partners and lead the gathering, organizing, and documenting of business requirements in a shareable, actionable, standardized framework
- Own enterprise processes across Sales & CS segments enabled by Gainsight; responsible for system governance and compliance
- Assess the current state of the Gainsight, identify ways to transform existing solutions while evaluating innovative new solutions through the lens of wait/build/buy; Pulse Legal Professionals end-user adoption
- Identify opportunities, create business cases, and champion the vision to build organizational alignment across business & technology stakeholders; Partner with other product owners for cross-functional requirements
- Own product requirements and specifications and drive the product development schedule from design to release with a high-quality bar.
- Working with the Legal Professionals business, establish and deliver on OKRs to ensure your products achieve their goals
- Collaborating with cross-functional teams across engineering, operations, data & analytics, design, and finance to deliver on the product roadmap and vision while allocating resources appropriately.
- Championing the voice of the customer ; establishing one-to-many internal customer forums for product feedback; engaging deeply and personally with internal customers/end-user
- Translate the business needs into actionable requirements by getting enough information to make a solution possible; helps drive clarity to make rational decisions
- Provide visibility to program(s) status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis
- Plan, implement and communicate Partnership upgrades and product releases working with business and technology partners
- Monitor and address outstanding challenges / support needed
- Ensure alignment of initiatives across segments
- Lead a team of Gainsight admins and business analysts and support career growth.
- The role requires the candidate to work in 2 PM IST to 11 PM IST and also to be flexible.
- Work from office for 2 days in a week (Mandatory)
About You
Youre a fit for the role of Product Manager if your background includes:
- Bachelors or masters degree in a technical subject (computer science or engineering discipline) is preferred.
- 10+ years of experience as a Product Manager or Product Owner, Solutions Architect or Business System Analyst.
- Experience creating product roadmap(s) from conception to launch, driving product vision and leading design discussions.
- Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling stakeholders escalations.
- Experience working and delivering product or services in an agile/lean environment.
- Track record of successfully building relationships with teams in a matrix environment.
- Thorough understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile or similar methodologies.
- Comfortable with being on large-scale projects, whose implementations, issues, requests, or projects have greater scope, complexity and require change management.
- Experience driving full lifecycle project.
- Experienced Gainsight user or experience leading Gainsight teams.
