Procure to Pay - Manager/Sr. Manager (Big 4)

Job Title: P2P Manager / Senior Manager (Tower Lead/Head – Procure to Pay)

Location: Pune

Experience: 15+ Years

Team Size: 70–300+ Members (Based on Role Level)

CTC: 17.3 - 24 LPA

UK Shift 12-9/1-10/2-11/3-12PM

1) Key Responsibilities

Strategic Transition & Service Delivery

• Lead the full lifecycle of transitions from client to steady state for the P2P tower.
• Develop and execute the Master Transition Plan (MTP) and manage resource/hiring plans accordingly.
• Oversee knowledge transfer, training, and technology deployment.
• Ensure adherence to SLAs/KPIs and timely stakeholder reporting.
• Respond accurately and timely to audits and client/internal requests.

Operational Excellence & Transformation

• Act as a functional expert delivering value-added insights using best-in-class tools.
• Champion P2P process standardization, automation, and continuous improvement.
• Collaborate with leadership on performance goals, improvement roadmaps, and innovation.

Change & Risk Management

• Drive change management and lead adoption of transformation initiatives.
• Review and approve process documentation (SOPs, DTPs, process maps).
• Ensure proactive risk identification, escalation, and resolution.

Governance

• Lead regular governance meetings with internal and client stakeholders.
• Monitor performance metrics and provide action plans for any deviations.

People Leadership

• Manage team performance, engagement, and career development.
• Drive hiring, especially of junior talent, and ensure appropriate workforce planning.
• Foster a high-performance, client-centric culture.

2) Required Attributes

ExperienceQualifications

• 15+ years in P2P operations, with leadership experience as Tower Lead / Process Owner. • Strong exposure to the BPO/Shared Services environment. • Deep understanding of end-to-end P2P lifecycle and financial processes. • Proven ability to lead large teams (70–300+). • Demonstrated stakeholder management, governance, and transformation expertise. • Proficiency in MS Office and other P2P tools/applications. • Experience in setting up Shared Services or managing transitions is preferred.

• B.Com / M.Com / BBA / BMS or similar. • Lean Six Sigma Green Belt / Black Belt certification preferred.