Key Responsibilities:
Training Delivery & Facilitation:
- Conduct new hire training (NHT) and refresher training for sales agents in the donation process
- Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills
- Train agents on objection handling and building donor trust
- Ensure training is aligned with sales targets and compliance standards
- Conduct role-plays, mock calls, and live call assessments to build agent confidence
Reporting & Continuous Improvement:
- Track training effectiveness using KPIs like sales performance, retention, and quality scores
- Provide regular feedback and reports to management on training outcomes
Qualifications & Skills:
- 1+ years of experience in BPO sales training or telesales
- Strong knowledge of sales techniques and call handling
- Excellent verbal, written, and interpersonal communication skills
- Experience in classroom training, coaching, and performance monitoring
- Comfortable using CRM software, call monitoring tools, and dashboards
