International Process Trainer

Roles and Responsibilities

• Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge.
• Develop and maintain relationships with clients to understand their requirements and preferences for training delivery.
• Collaborate with subject matter experts to create engaging and effective learning materials.
• Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.