Work with the vendor partners, Global Vendor Operation (GVO) teams and cross-functional stakeholders to design and improve training programs, and build roadmap for execution.
Work with vendor partners to identify process and tooling needs to optimize learning effectiveness, work with cross-functional leadership to drive consensus and plan for execution.
Structure and communicate complex and ambiguous business issues, and articulate in a digestible fashion to broader business audience.
Act as a subject-matter specialist for internal business consulting projects, focusing on a variety of organizational, operational, and strategic initiatives.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
10 years of experience in operations management.
10 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
Preferred qualifications:
MBA or Master's degree.
Experience in support operations or Trust and Safety space.
Experience with scaled vendor extended workforce.
Experience in consulting or growing stage startup companies
Excellent problem-solving skill, with the ability to work in fast-paced environment.
