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Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Customer Care
The position manages a high volume of inbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.
Responsibilities
Provides answers, solutions, and recommendations for inquiries related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets, follow-up/resolution of escalated tickets, etc.) Coordination of issue resolution leveraging global support team to meet Service Level Agreements
Develop expertise in data governance and use of data in downstream processes to aid troubleshooting capability
Escalation of issues as needed to subject matter experts as needed
Managing effective workforce administration, employee lifecycle, exit and benefits administration
Ensuring accurate data updates in the HR system
Providing active support for employees, managers and HR departments in personnel administration processes
Conducting transactions in accordance with the procedures and regulations for the country, with the highest standards of time and quality under the contract with the customer
Input, update and maintain all HR related data via Workday system in a timely manner
Qualifications we seek in you!
Minimum qualifications
Can speak and write Mandarin
Bachelor%27s degree or higher from an accredited university
Knowledge of HR Policies & Procedures
Fluent in English
Customer service skills
Communication skills
Detail oriented/accurate and thorough
Preferred qualifications
Individuals must be detail-oriented, self-directed, and have independent problem-solving skills.
The ability to multi-task is inherent in the job responsibilities
Excellent communication skills and the ability to work in a team environment
Knowledge of HR systems is an advantage: Workday, Salesforce or other HR Systems
Excellent communication skills
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job ID: 146200521
