Process and Comm Training Analyst

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

In these roles, you will be responsible for:

• Conducting/managing industry, process, compliance refreshers internal certification programs (as applicable).
• Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
• Developing/managing content (SOPs and training materials) as per NTT/client standards.
• Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
• Reporting training progress and training dashboards to management.

Requirements for this role include:

• Overall 5+ year(s) of experience in BPO/International Banking Domain/Training.
• 3+ year(s) of experience in the International Banking industry that required an understanding of basic International Banking concepts
• 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain.

Work shifts for this position will be scheduled between Monday-Friday (IST):

• Shift 1: 2 PM to 12 AM
• Shift 2: 6 PM to 3 AM.

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.