Manager - E-Invoicing Transformation/Controls/Reporting

Job Title

Manager - E-Invoicing Transformation/Controls/Reporting

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

Position Title

Manager - E-Invoicing Transformation/Controls/Reporting

Purpose

The Manager - E-Invoicing Transformation, Controls & Compliance supports the centralized E-Invoicing Centre of Excellence (CoE) in driving standardized governance, regulatory compliance, KPI transparency, and transformation initiatives across markets.

The role acts as a subject matter expert for E-Invoicing within OTC, STP, and Intercompany processes, ensuring strong operational controls, structured reporting, and consistent execution aligned to global CoE standards.

Job Responsibilities :

Transformation

• Responsible for leading the operational and strategic improvements to global standards across process, people, technology and data, ensuring scalable, controlled and efficient ways of working across markets

• Responsible for balancing global consistency with local statutory, customer and route-to-market requirements.

• Contribute to continuous improvement initiatives within OTC, STP, and Intercompany flows.

• Work across functions (including global functions, D&T, data, GBO etc.) to propose transformation initiatives and inform prioritisation of investments

• Identification of process best practice and recommendations for global standardization, including local exceptions

• Drive optimisation and value delivery through regular reviews of KPIs, benchmarks, financial metrics, and Voice of Customer.

• Be a consultant to IT, Tax, Commercial, Supply Chain, and Finance stakeholders to build and implement a centralized Global Dashboard to advise new E-Invoicing implementations, as well as supervise ongoing process, technical, and master data issues within BAU markets

• Define and enforce data standards for E-Invoicing

Controls & Compliance

• Controls Guardian of the tower ensuring E-Invoicing Processes (deployment and BAU) have a fit for purpose control set in place and there is an appropriate Control Culture across the three intersecting towers

• Accountable for the design of all controls for E-Invoicing Processes, ensuring they are fit for purpose, efficient and effective, detailed and embedded.

• Projects support ensuing new capability expansions and offerings are compliant and controlled

• Responsible for monitoring for, and driving solutions to mitigate, risk.

• Supporting all Audit activities, internal and external.

• Ensuring timely and effective closure of control deviations

• Support control automation

• Monitor operational and compliance controls within the E-Invoicing framework.

• Track invoice rejection trends, compliance breaches, and control gaps.

• Ensure escalation of non-compliance issues through defined channels.

• Track regulatory changes across regions and assess implications for process and system adjustments.

KPI Reporting & Performance Monitoring

• Consult on development and maintenance of E-Invoicing KPI dashboards (OTC, STP, ICO).

• Set up and monitor Global Standard performance metrics for OTC, STP and ICO functions with an inclusion of some region-specific metrics

• Introduce and compare industry standards metrics tracked for Tax E-Invoicin

• Manage monthly scorecards, performance deep dives, and leadership reporting

Qualifications and Experience

• Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, Information Systems, Engineering, or related discipline.

• 8+ years of relevant experience in Finance, Global Business Services, Shared Services, or a Centre of Excellence environment, with strong exposure to Order-to-Cash, STP/P2P, Intercompany, invoicing, or digital tax compliance processes.

• Proven experience supporting multi-country or global finance operations, including working with stakeholders across regions and time zones.

• Strong functional knowledge of e-invoicing / electronic invoicing, indirect tax or statutory compliance processes, and country-specific regulatory or reporting requirements.

• Demonstrated experience in controls, compliance, risk management, audit support, and issue remediation, including designing or improving control frameworks.

• Experience leading or supporting transformation, standardisation, automation, or continuous improvement initiatives across process, people, technology, and data.

• Strong systems capability, including experience with SAP ECC or SAP S/4HANA exposure to SAP DRC / e-invoicing solutions / EDICOM or equivalent platforms is highly desirable.

• Strong reporting and analytics capability, including Power BI, advanced Excel, dashboarding, KPI tracking, and data-driven performance analysis.

• Experience partnering with cross-functional stakeholders such as Tax, D&T / IT, Finance, Commercial, Supply Chain, and Shared Services / GBO.

• Strong communication and stakeholder management skills, with the ability to influence without direct authority in a matrixed global environment.

• Fluent written and verbal English.

Preferred

• Chartered Accountant / CMA / ACCA / CPA / MBA or equivalent postgraduate qualification.

• Experience in FMCG, consumer goods, beverages, or another complex multinational operating environment.

• Experience in a global CoE / GBS / shared services model.

• Exposure to global e-invoicing rollouts, new market deployments, UAT, go-live, or hypercare support.

• Knowledge of control automation, process mining, or workflow tools such as Celonis, Signavio, UiPath, or Power Automate.

• Lean / Six Sigma / Agile / Project Management certification or equivalent continuous improvement training.

• Working knowledge of India GST / e-invoicing requirements alongside broader global e-invoicing exposure.

Barriers to Success in Role

• Lack of relevant experience e.g. SAP functional design

• Inability to build and manage strong relationships with key stakeholders

• Poor communication skills

• Unable to manage multiple concurrent activities and deadlines

• Low resilience and inability to operate successfully in a fast moving and often pressurised environment

• Lack of insight and commercial instinct