This is a remote position.
Key Responsibilities
1. Lead Qualification & Calling
- Call all new enquiries assigned daily within defined timelines.
- Ask structured qualification questions regarding:
- Property type & location
- Budget range
- Handover/possession timelines
- Scope of work (2BHK, 3BHK, villa, etc.)
- Design preferences and readiness to start
- Identify seriousness of enquiries and qualify them into leads.
- Maintain high call-connect & follow-up discipline.
2. CRM Management (Zoho CRM)
- Update every call in Zoho CRM with accurate notes.
- Maintain lead hygiene by avoiding duplicates and keeping statuses updated.
- Track daily conversions and share MIS reports as required.
- Ensure 100% adherence to W2H processes.
3. Monthly Targets / KPIs
- Deliver a minimum number of qualified leads per month.
- Achieve minimum connect ratio, follow-up consistency, and lead quality score.
- Maintain a strong enquiry-to-lead conversion rate.
- Zero tolerance for missed updates in CRM.
4. Customer Experience
- Create a positive first impression for customers calling WallsToHome.
- Handle objections politely and confidently.
- Redirect high-potential prospects immediately to Sales Managers.
Requirements
- Excellent communication skills in English & Hindi (Kannada is a plus).
- Confident and clear telephone manner.
- Ability to ask questions, listen actively, and communicate value.
- Good understanding of customer behaviour.
- Basic knowledge of home interiors preferred (training will be provided).
- Ability to work with CRMs (Zoho CRM experience is a plus).
- Strong discipline, consistency, and willingness to learn.
- Experience: 0 to 3 years in tele-calling, pre-sales, customer service, inside sales, or similar roles. Freshers with excellent communication skills are welcome.
System Requirements (Work From Home)
- Stable internet connection (minimum 20 Mbps).
- Laptop or desktop with good audio quality.
- Quiet workspace for calling.
- Availability during business hours: 10:30 AM 7:30 PM (Tuesday to Sunday).
Benefits
Compensation
Fixed salary + Monthly incentives based on leads qualified.
Performance-based increments and bonuses.
Why Join WallsToHome Interiors
- A fast-growing residential interiors brand based in Bangalore.
- Learn structured pre-sales, CRM discipline, customer qualification, and industry-specific processes.
- Supportive leadership and transparent communication.
- A work culture that values performance, growth, and integrity.
- Opportunity to work fully remote while contributing to a premium interiors brand.
