Key Responsibilities
- Lead Qualification & Customer Engagement:
- Respond to inbound customer inquiries via chat, email, and calls.
- Identify potential customers and qualify leads for the sales team.
- Provide detailed product information and recommend suitable rental plans.
- Online Sales & Conversion:
- Engage with customers through online platforms to drive conversions.
- Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience.
- Follow up with interested customers to ensure order completion.
- CRM & Data Management:
- Maintain accurate records of customer interactions and inquiries in the CRM system.
- Track and analyze customer data to improve sales performance.
- Collaboration with Sales & Marketing Teams:
- Work closely with the sales team to ensure smooth handover of qualified leads.
- Provide insights to the marketing team on customer preferences and trends.
- Customer Relationship Management:
- Build and maintain long-term relationships with potential and existing customers.
- Ensure high customer satisfaction through prompt and professional service.
Key Requirements
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: 1-3 years in online sales, pre-sales, telesales, or customer support.
- Skills:
- Excellent communication and persuasion skills.
- Strong understanding of e-commerce sales and online customer behavior.
- Experience with CRM tools and online sales platforms.
- Ability to multitask and work in a fast-paced environment.
Skills: experience with online sales platforms,experience with crm tools,customer,excellent communication skills,multitasking,platforms,sales,understanding of online customer behavior,understanding of e-commerce sales,ability to work in a fast-paced environment,persuasion skills
