Who We Are
HeadSpin is a distinguished developer platform that integrates data science insights with global device infrastructure to empower companies in optimizing their digital experiences throughout the engineering lifecycle. The HeadSpin platform maintains a presence in over 50 countries. Its data science platform possesses the capability to assess more than 130 performance key performance indicators (KPIs), conduct root cause analysis of suboptimal experience issues, and recommend corrective solutions. HeadSpin distinguishes itself from conventional testing solutions that focus solely on functional or load testing. By leveraging HeadSpin, organizations have successfully enhanced customer experience, accelerated time to market, and optimized the cost efficiency of their digital applications.
About the Role
As a Pre-Sales Consultant at HeadSpin, you will be entrusted with providing exceptional pre-sales technical support to our sales team. In direct collaboration with customers, you will serve as the subject matter expert on application performance management and HeadSpin's capabilities. A core responsibility involves delivering product demonstrations that directly address customer challenges and emphasize HeadSpin's industry-leading APM solutions. We encourage applications from candidates possessing a minimum of two years of experience in a technical sales or solutions engineering capacity, with proficiency in either iOS or Android, and Java or Python.
Key Responsibilities
- During the sales cycle, you will engage with prospective customers to ascertain their requirements and effectively demonstrate HeadSpin's capability to meet and surpass customer needs.
- You will collaborate closely with our sales and product teams to identify potential upsell opportunities and renewal risks, and engage with cross-functional teams to ensure successful customer management.
- This role offers the opportunity to work directly with our Product Management, Engineering, and Marketing teams, contributing knowledge and experiences to ultimately enhance our business performance and customer success.
- Provide technical leadership and direction regarding all facets of HeadSpin's products and services.
- You will lead proof-of-concept (POC) engagements by gaining a thorough understanding of customer objectives and collaborating with internal cross-functional teams to ensure the successful delivery of the POC.
- Maintain and continually expand expertise concerning the technologies supported by HeadSpin.
Required Qualifications
- Experience with either iOS or Android development environments.
- Proficiency with open-source testing and automation frameworks (e.g., Appium, Selenium, XCUiTest, Espresso/UIAutomator, etc.) and a solid understanding of test automation methodologies and principles.
- A strong grasp of Continuous Integration (CI) and Continuous Deployment (CD) tools.
- Knowledge of fundamental networking components and concepts.
- Outstanding communication and presentation abilities.
- A genuine passion for technical sales and customer engagement.
- Ambitious and self-motivated, demonstrating a high emotional intelligence (EQ).
- Highly receptive to coaching, with a strong commitment to professional development and growth.
- Demonstrated ability to effectively align technical concepts and features with business requirements.
- A Bachelor's Degree in Computer Science or a comparable field is preferred.
- The flexibility and willingness to undertake travel as required by the role.
