Job Description
Description
Responsibilities:
Work with potential and existing customers to understand their data requirements and conduct demos.
Collaborate with customers to define project scope and SOPs, including technical consultation and establishing communication channels.
Design creative solutions for new and existing problems, including micro-task breakdown and solution documentation.
Plan and execute pilots with expert support, manage profit and loss creation with operations approval, and ensure solution implementation.
Ensure timely delivery of proposals and technical documents, including API integration and final submission reports.
Proactively execute changes in project scope, identify potential crises, and devise contingency plans.
Manage customer queries and feedback, conduct QC tool demos, and walk through labeled samples.
Responsible for solution implementation and comprehensive handover to the production team, including customer dashboard guides.
Qualifications
Undergraduates from premier engineering institutes
3+ years of experience in a dynamic and high-growth environment.
Strong analytical and problem-solving skills.
Should be comfortable handling data and reports with the right tools (MS Excel and SQL knowledge is a must, and Python is preferred).
Ability to work independently and aggressively track project timelines
Strong communication skills.
Past experience working with any tech company/start-up is a plus.
Should be open to work in the US time zone.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
