Prioritize and deliver exceptional customer service, troubleshooting and resolving issues with advertisers, sales teams, agencies, and partners.
Apply product expertise to solve complex technical issues, managing escalations and executing strategic projects.
Analyze data to create actionable plans to address root causes of customer issues, focusing on knowledge management, operational improvements, and product adoption.
Collaborate with cross-functional teams to improve the customer journey, resolve complex problems, and understand customer pain points.
Mentor and lead teams, sharing insights to drive product and process improvements.
Foster an inclusive team culture and ensure success across a globally dispersed team.
Job Requirements:
Bachelor's degree or equivalent practical experience.
5 years of experience in policy, project/program management, or related roles.
Experience working on analytical problems in a technology support environment.
Preferred: Experience in online advertising solutions and media landscape.
Excellent communication, stakeholder management, and problem-solving skills.
