Payroll Specialist

Our journey so far

Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay's founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That's how our journey began in 2019, with a simple, powerful idea: to create a modern, customer-centric experience that empowers individuals when it comes to their money.

From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.8 million+ happy users on Jupiter

Our Insights feature today tells how much and where you've been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it's head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.

We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We're now looking for like-minded folks to join the crew.

About the Role

We are seeking a detail-oriented and confident Payroll Specialist with 3–4 years of experience in payroll processing and HR operations. The ideal candidate should have strong communication skills in both English and Hindi, hands-on experience with payroll management, and a good understanding of HRMS products and processes.

Key Responsibilities

• Train and guide clients on payroll and HRMS-related processes.
• Validate, cleanse, and migrate client data into the HRMS platform accurately and efficiently.
• Ensure compliance with statutory requirements, including PF, ESI, PT, TDS, and other applicable laborlaws.
• Handle payroll-related queries from clients, providing timely and effective resolutions.
• Coordinate with internal teams for payroll data collection, verification, and validation.
• Assist in HRMS implementation, system configuration, testing, and user acceptance activities.
• Conduct client onboarding sessions, product demonstrations, and end-user training programs.
• Provide support to clients through email, phone calls, and virtual meetings (Google Meet/other conferencing platforms).
• Monitor and resolve client issues, ensuring high levels of customer satisfaction.
• Work closely with the Technical teams to address client requirements and system enhancements.

Requirements

• 3–4 years of experience in payroll processing and payroll compliance.
• Strong understanding of payroll concepts, statutory deductions, and labor regulations.Good knowledge of HRMS and payroll software solutions.
• Excellent verbal and written communication skills in English and Hindi.
• Strong client-handling and stakeholder management skills.
• Confident personality with a professional approach.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and reporting tools.

Preferred Qualities

Bachelor's degree in Human Resources, Commerce, Business Administration, or a related field.

Experience working with HRMS, Payroll SaaS, or HR Technology products.

Prior experience in client-facing payroll support or implementation roles is an added advantage.