Accountabilities
- Primarily responsible for payroll service domain across multiple countries, which are supported by Delivery Centre and in-Country HR Operations.
- Ensure payroll updates with internal and external compliance requirements
- Manage payroll vendor in specific countries to ensure timely delivery of services, meeting agreed SLA and contractual fulfilment.
- Delivery of annual compensation cycle as well as payroll projects
- Ensure development deployment of new or improved offerings, processes, policies and functions in Payroll
- Deliver analysis of volumes, trends and issues to proactively identify service improvements
- Respond to service escalations and play an active role in resolution and closure
- Management of payroll Change Requests
- Conduct audits of payroll system to ensure adequate access control and meet disaster recovery and system resiliency requirements
- Work closely with HR Operations teams and CoEs to implement, improve and deploy global services.
- Any other activities that ensure successful completion of activities across the team.
Knowledge, experience capabilities
Critical knowledge experience
- 5-8 yearsexperience in payroll management, governance and statutory compliance.
- Experience in vendor management
- Knowledge of Service levels and key metrics used to drive performance improvement
- Customer service delivery against specific requirements and timelines
- Preference will be given to candidates with: Hands-on experience in the payroll transformation process (integration, implementation) and multi-country payrolls
Critical personal capabilities
- Substantial experience in HR related roles with a Bachelors degree, preferably with a major in Human Resource Management or associated field
- Excellent communication and interpersonal skills with high energy levels
- Excellent team player; hands-on with a can-do approach and ability to get things done
- Must be good in Microsoft Excel, Word, PowerPoint
- Strong prioritization and time management skills
- Adaptable and flexible to workload, Strong analytical and problem-solving skill
- Ability to work in a challenging environment and multitask.
- Fluent in English
