Patient Coordinator

Key Responsibilities:

*Serve as the first point of contact for patients via phone, email, or in person.

*Collect, verify, and update patient demographic, insurance, and medical information.

*Schedule appointments and coordinate with healthcare providers and clinical staff.

*Explain intake forms, consent documents, and clinic policies to patients.

*Ensure completeness and accuracy of patient records in EMR/EHR systems.

*Verify insurance eligibility and obtain pre-authorizations when required.

*Maintain confidentiality and compliance with PHIPA, HIPAA (if applicable), and organizational policies.

*Communicate effectively with internal teams to ensure timely patient care.

*Handle patient inquiries, concerns, and follow-ups professionally.

*Track intake status and report any issues or delays to supervisors.

Location: Mohali

Time: 10PM-06AM (Night shift)