Job Description
Oracle University is looking for a qualified Community Moderator to build engagement with our online forum, connect with our customers, facilitate community discussions, and moderate online conversations within a social context. The member will act as a voice of our brand, and help to build a fun and safe environment that cultivates a strong community around our brand.
Job description:
- Full-time
- Entry level: Work in shifts 24/7
- Non-billable Contractor (Temp Staff)
- Academic Qualification
- Graduate or Post-graduate preferably in Marketing Communications or Journalism
OR
- Degree in BSc Computer Science, BCA , Advanced Certificate in Computer Training (GNIIT)
- Basic IT aptitude to be able to understand Oracle Products and how they are organized
- 2+ years of experience in the education industry / social media platforms / Community Moderation
- Exceptional written and verbal communication skills (since the role is customer-facing) -- a people person with great customer service skills.
- Excellent social media aptitude: How platforms work, collaborative learning, how to keep customers engaged on the platform
- Problem solving and troubleshooting skills
Contractor-Nonbillable
Responsibilities
- Encouraging the discussions in the forum by posting relevant questions and answering questions asked by the community members in a timely manner
- Review and take action on items in the Moderation queue.
- Establish boundaries and rules to monitor for unrelated or inappropriate content
- Split threads that need to be represented as separate topics.
- Merge threads that are near duplicates, and need to have their comments contained in a single conversation.
- Move discussions from one location to another within the My Oracle Support Community.
- Soft delete content (mistake posts, unintentional duplicates, etc.)
- Post content related to Oracle Technologies, New features. market trends etc.
- Ensure consistency with the marketing and content team to optimize brand messaging in a consistent manner
- Suggest new ways to attract and engage with our customer base
- Measuring the growth of the community and identifying the gaps that will help in improving
- Come up with suggestions and ideas that will help with the user experience
- Think like a marketer and assist in overall marketing campaign ideas
- Creating concise and error-free content
- Maintain the Moderation Guidelines and ensure they're kept up-to-date
- Stay up-to-date with digital technology trends
Qualifications
ABOUT US
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [Confidential Information] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
