Job Title: ORM (Online Reputation Management) Executive
Company: RUMI Fine Fragrances
Experience Required: 1–2 Years
About Us
RUMI Fine Fragrances is a premium fragrance brand dedicated to crafting luxurious scents and delivering exceptional customer experiences. We focus on building a strong digital presence and meaningful engagement with our audience.
Key Responsibilities
- Manage and respond to all customer queries, comments, and messages across social media platforms
- Ensure timely and professional responses to maintain a positive brand image
- Monitor brand mentions, reviews, and conversations online
- Address customer concerns, complaints, and feedback with empathy and accuracy
- Escalate critical issues to relevant internal teams when necessary
- Maintain records of interactions and share insights for improving customer experience
- Collaborate with the marketing team to align communication with brand tone and campaigns
Requirements
- 1–2 years of experience in ORM, social media management, or customer engagement roles
- Strong written communication skills with attention to tone and detail
- Familiarity with platforms like Instagram, Facebook, and other social channels
- Ability to handle customer interactions calmly and professionally
- Basic understanding of social media tools and analytics is a plus
- Quick response time and ability to multitask
Preferred Skills
- Experience in beauty, lifestyle, or e-commerce brands
- Strong sense of brand voice and digital communication trends
