Order Management Analyst

Summary:

The role is responsible for delivering high-level customer service and ensuring on-time, in-full shipments. The position requires managing customer service-related queries and ensuring they are resolved accurately and efficiently according to the relevant Service Level Agreements (SLA). The role also involves logistics activities in certain markets, measured by On-Time In-Full (OTIF), and ensuring Key Performance Indicators (KPIs) meet targets.

Responsibilities:

• Order management, including EDI ordering, IDoc corrections, and resolving EDI-related issues.
• Handle all incoming customer queries and requests.
• Continuously improve service levels in collaboration with internal teams and other parts of the business.
• Ensure proper communication between Company and customers.
• Maximize customer satisfaction levels and order entry accuracy.

Requirements:

• College or university degree.
• System skills (SAP knowledge).
• Understanding of market and customer specifics.

Preferred Skills:

• Fluent in English.
• Strong interpersonal and communication skills.
• Strong MS Office knowledge.
• Very strong customer service attitude.

#AditiConsulting
# 26-02110