Summary:
Provide world-class support for the Customer Experience Team to ensure all orders, credit, and debit notes are billed in time. Ensure incoming cash is timely allocated from bank account to customer ledger and within the customer ledger. Credit blocked orders are released with appropriate approvals, write-offs, and GL reconciliations happen in a timely manner with appropriate approvals.
Responsibilities:
- Manage all Clearing and Billing tasks, immediately escalate issues.
- Manage customer ledger (cash and credit note allocation, up-to-date information about disputes, write-offs, reconciliation).
- Ensure all SAP documents (invoices, credit, and debit notes) are billed and delivered to customers.
- Monitor interfaces, resolve all interface and EDI related issues.
- Raise and respond to Internal Query Management tickets on time as appropriate in order to drive customer queries towards resolution (e.g., price, delivery, A&P, rebate related deductions).
- Manage relationship with the Customer Experience Team.
- Maintain Desktop Training Procedures.
- Continuously support standardization and automation, system, and process improvement initiatives.
- Actively promote the CARM (Sarbanes Oxley)/Control agenda.
- Support other processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing).
- Execute Anti-Money Laundering and OFAC checks as appropriate.
- Reporting (daily, weekly, and monthly reports).
- Any other tasks requested by line manager.
Requirements:
- College or university degree.
- Experience in a Finance / Accounts Receivable role.
- STC process knowledge and working experience.
- System skills (SAP Order to Cash knowledge).
Required Skills:- High accuracy.
- Fluent English language skills – company language.
- Solid PC literacy, strong Excel skills.
- Accuracy and attention to detail.
- Ability to communicate clearly in English.
- Knowledge of or ability to learn STC process and systems.
- Understands and complies with controls in own area.
- Ability to effectively prioritize and deliver on promises.
- Proactive, solution-focused mindset and positive &ldquocan do” attitude.
- Ability to take ownership for standardization and automation.
- Ability to work in often pressurized environment.
- Receptive to feedback.
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