Oracle Fusion Cloud SCM Procurement Functional - Principal Consultant

Oracle

Bengaluru

5-10 Years

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Posted 11 hours ago
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Job Description

Key Responsibilities:

Incident Management:
Troubleshoot and resolve functional and technical application issues.
Prioritize and escalate business-critical issues, liaise with Oracle Support.
End-User Support Enablement:
Respond to user queries and provide guidance on navigation and results interpretation.
Conduct training sessions and knowledge sharing for business users.
Configuration Administration:
Maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security).
Support minor changes and regression tests during quarterly updates.
Service Request (SR) Management:
Draft, log, and manage SRs with Oracle Support.
Monitor patch/bug progress and communicate status to business stakeholders.
Release Patch Readiness:
Analyze impact of quarterly updates, perform sandbox pretesting.
Coordinate/regress UAT testing after updates.
Integration & Data Flow Support:
Monitor inbound/outbound integrations, APIs, file flows, and OIC/OFS.
Collaborate with IT/integration partners to resolve issues.
Documentation & Knowledge Base:
Maintain FAQs, quick guides, process manuals, and support documentation.
Customer Experience:
Advocate for users, collect feedback, recommend enhancements.
Compliance & Best Practices:
Ensure data privacy and compliance with Oracle and customer requirements.
Promote SaaS best practices (configure > extend > customize), minimizing customizations.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Software Engineer /Programmer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Oracle

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

Job ID: 130141523

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