Oracle Field Service Cloud/Digital Customer Service Consultant

Infosys

5-15 Years

Bengaluru, India

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Posted 7 days ago
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Job Description

5-15 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC). 2. Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities. 3. Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management. 4. Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays. 5. Experience with OFSC Mobile Plug-in Framework is a significant plus. 6. Knowledge of Customizing OFSC using the plug-in framework to enhance functionality and meet specific business needs, including capturing time and expenses.
Lead the analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC or DCS solutions. 2. Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap. 3. Conduct fit-gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds. 4. Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals. 5. Define and document future state processes, ensuring clear understanding and adoption by stakeholders.
Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
Good knowledge on software configuration management systems
Awareness of latest technologies and Industry trends
Logical thinking and problem solving skills along with an ability to collaborate
Understanding of the financial processes for various types of projects and the various pricing models available
Ability to assess the current processes, identify improvement areas and suggest the technology solutions
One or two industry domain knowledge
Client Interfacing skills
Project and Team management

More Info

Job Type:

Permanent Job

Industry:

Other

Function:

Information Technology

Employment Type:

Full time

About Company

Infosys

Job ID: 152415799

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Last Updated: 17-08-2026 09:27:48 PM

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Oracle Field Service Cloud/Digital Customer Service Consultant

Infosys Limited

5-15 yrs

Bengaluru, India

Skills:

fit gap analysis , Routing, Capacity Planning, Scheduling, Work order management, Mobile workforce management, OFSC Mobile Plug in Framework, Customizing OFSC using the plug in framework