Job Description:
- We are seeking a highly experienced and motivated Oracle Field Service Cloud OFSC or Digital Customer Service Expert to join our dynamic team
- This role requires a deep understanding of OFSC functionalities technical capabilities and integration strategies
- The ideal candidate will be a techno functional professional capable of leading complex implementations optimizing field service operations and driving digital transformation for our clients
Key Responsibilities:
- Lead the analysis and understanding of complex client business requirements related to field service operations translating them into robust and scalable OFSC or DCS solutions
- Develop technical designs and architectural blueprints for OFSC implementations ensuring alignment with industry best practices and Oracle s product roadmap
- Conduct fit gap analysis to identify discrepancies between current processes and OFSC capabilities proposing effective solutions and workarounds
- Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency cost management and customer experience goals
- Define and document future state processes ensuring clear understanding and adoption by stakeholders
Technical Requirements:
- 5 15 years of hands on experience in implementing configuring and integrating Oracle Field Service Cloud OFSC
- Deep understanding of Oracle Field Service Cloud architecture data model configuration and customization capabilities
- Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling routing capacity planning work order management and mobile workforce management
- Have rich experience in configuring OFSC application components including resource pools territories routing rules scheduling policies business rules Smart Collaboration Action Management and Manage Displays
- Experience with OFSC Mobile Plug in Framework is a significant plus
- Knowledge of Customizing OFSC using the plug in framework to enhance functionality and meet specific business needs including capturing time and expenses
Additional Responsibilities:
- Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability
- Good knowledge on software configuration management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management
Preferred Skills:
Technology->Oracle Cloud->Oracle Field Service Cloud->Oracle Field Service Cloud
