Job Description:

We are seeking a highly experienced and motivated Oracle Field Service Cloud OFSC or Digital Customer Service Expert to join our dynamic team
This role requires a deep understanding of OFSC functionalities technical capabilities and integration strategies
The ideal candidate will be a techno functional professional capable of leading complex implementations optimizing field service operations and driving digital transformation for our clients

Key Responsibilities:

Lead the analysis and understanding of complex client business requirements related to field service operations translating them into robust and scalable OFSC or DCS solutions
Develop technical designs and architectural blueprints for OFSC implementations ensuring alignment with industry best practices and Oracle s product roadmap
Conduct fit gap analysis to identify discrepancies between current processes and OFSC capabilities proposing effective solutions and workarounds
Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency cost management and customer experience goals
Define and document future state processes ensuring clear understanding and adoption by stakeholders

5 15 years of hands on experience in implementing configuring and integrating Oracle Field Service Cloud OFSC
Deep understanding of Oracle Field Service Cloud architecture data model configuration and customization capabilities
Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling routing capacity planning work order management and mobile workforce management
Have rich experience in configuring OFSC application components including resource pools territories routing rules scheduling policies business rules Smart Collaboration Action Management and Manage Displays
Experience with OFSC Mobile Plug in Framework is a significant plus
Knowledge of Customizing OFSC using the plug in framework to enhance functionality and meet specific business needs including capturing time and expenses

Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability
Good knowledge on software configuration management systems
Awareness of latest technologies and Industry trends
Logical thinking and problem solving skills along with an ability to collaborate
Understanding of the financial processes for various types of projects and the various pricing models available
Ability to assess the current processes identify improvement areas and suggest the technology solutions
One or two industry domain knowledge
Client Interfacing skills
Project and Team management

Technology->Oracle Cloud->Oracle Field Service Cloud->Oracle Field Service Cloud