Operations Manager

ABOUT THE ROLE

The Operations Manager owns dispatch, data infrastructure, inventory health, and cost reduction. This role sits at the core of the business, working in close collaboration with the production and sales team.

KEY RESPONSIBILITIES

Dispatch & Order Fulfilment

Manage end-to-end dispatch across E-commerce, B2B and D2C channels

Help build daily dispatch schedules with warehouse and courier/3PL partners

Monitor SLAs and implement carrier selection workflows for cost efficiency

Data & Reporting

Own operations dashboard: dispatch performance, order accuracy, inventory turnover, cost per order

Deliver weekly/monthly KPI reporting with variance commentary to leadership

Build data pipelines; use data to identify bottlenecks, forecast demand, inform purchasing

Inventory Management

Manage stock levels across all SKUs, set reorder points for all material used for smooth operations, safety stock, and max thresholds

Identify dead/slow-moving SKUs and recommend clearance or promotional strategies

Cost Reduction

Own cost reduction mandate across freight, warehousing, packaging, and procurement Benchmark carrier rates regularly; renegotiate logistics contracts

Track Cost Per Order and Cost Per Unit Shipped as primary KPIs

WHAT WE'RE LOOKING FOR

Two to three years of experience

Strong Google Sheets skills for data modelling and reporting

Hands-on dispatch/warehouse operations experience; familiarity with couriers and 3PLs

Inventory management: stock systems, cycle counts, demand planning

Ability to document processes, identify inefficiencies, and implement structured fixes

Handled and led a warehousing team which includes blue and white collar workers

Bonus points if worked in a D2C company

WHAT WE OFFER

Competitive salary with performance bonus tied to operational KPIs

High-ownership role with direct impact on company performance from day one

Fast-growing brand expanding beyond RC cars into new toy categories