Operations Manager

Job Title: Operations Manager

Location: Bangalore (Work from Home with meetings/trainings to be attended in person)

Job Type: Full-Time

Reporting to: Co-founder

About Supernan:

Supernan is a leading app-based marketplace dedicated to connecting families with professional and thoroughly vetted nannies. We are committed to providing flexible childcare solutions that accommodate the diverse needs of modern parents. Our goal is to ensure the safety, comfort, and development of children while providing peace of mind to parents through reliable and trustworthy care.

Job Summary:

As an Operations Manager at Supernan, you will be instrumental in driving the company's growth by managing day-to-day operations with a focus on ensuring a magic experience for the parents on our platform. Your role will be pivotal in maintaining service quality, supervising childcare bookings, ensuring technological efficacy and leading both supply and demand generation efforts.

Key Responsibilities:

Bookings Management:

Ensure punctuality and protocol adherence by nannies.

Engage with parents to resolve queries, gather feedback, manage disputes, and facilitate nannies in improving their service delivery.

Build strong relationships with nannies so they trust you and will listen to you

Nanny Supply Chain:

Interview potential nannies, both online and offline.

Demand Generation:

Cultivate demand by engaging with parents through video interviews

Qualifications:

Proficient in both Hindi and Kannada.

Based in Bangalore with ability to travel for meetings and trainings (work from home otherwise)

Excellent communication and interpersonal abilities.

Tech native, very comfortable with technology

Ability to solve problems efficiently and handle disputes diplomatically.

What We Offer:

The opportunity to work in a dynamic startup environment.

The flexibility of a work-from-home arrangement.

A role that directly impacts the growth and success of the company.

Job Types: Full-time, Permanent

Pay: Based on prior salary

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Application Question(s):

• Very comfortable with technology

Experience:

• Team management: 2 years (Required)

Language:

• English (Required)