Senior Operations Manager

About Us:

About Us

Visit Health is a leading health-tech platform delivering accessible and affordable healthcare solutions across India. We partner with corporates, insurers, and healthcare providers to offer seamless OPD, wellness, and diagnostic services.

We are looking for a Senior Manager Operations to join our high energy team, you will have a direct impact on the Operations framework. You'll lead a high-energy team that's scaling across all functions. Pushing high quality Operations Management while also balancing the pros/cons of speed/quality will be critical.

As part of your day-to-day work, you will

● Building long term relationship with key clients.

● Increasing existing volumes by interacting regularly with client's and also helping the sales team by cross selling and upselling the service or product

● Monitoring all the set SLA's by periodical reviews with different stakeholders

● Act as point of contact for complaints or grievance management Must Haves

● Ensuring the medical appointments scheduling within TAT of 4 hours

● Arranging monthly/weekly review calls with the Insurer

● Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other location Branches) to build strategies

● Ensuring regular MIS flow to the Insurer as per the required format and data

● Make sure the medical reports TAT targets are met month on month.

● Escort the HNI customers for their medical check-up as and if required

Must Have's

● Graduate/Post Graduate with Minimum 6 -10 years of experience in client management preferably in Insurance/ TPA industry

● Good understanding of Life Insurance operations

● Good Knowledge of MS Office

● Strong process & team management skills

Salary Range - Depends on current skillset and past experience.

Interested candidates can share their resumes to [Confidential Information]

Thank You!