Pegasus is a Children's Wellbeing Company dedicated to nurturing a world where children grow up to be curious, emotionally connected, and enjoy lives free from excessive screen time. Our mission underscores the importance of fostering holistic development and meaningful connections for the younger generation. By emphasizing creativity, exploration, and engagement, Pegasus creates impactful solutions to empower children and support parents in raising well-rounded individuals.
The Operations Manager will oversee the end-to-end lifecycle of our business transactions. You will be responsible for bridging the gap between sales and delivery, ensuring that every order is processed with 100% accuracy, clients are kept informed, and billing is executed flawlessly. Your goal is to optimize our internal order-to-cash workflow to increase efficiency and client satisfaction.
1. Order Management & Processing
- Workflow Oversight: Manage the full order lifecycle from initial entry into the [ERP/CRM system] to final delivery.
- Queue Management: Monitor order queues to prevent bottlenecks and ensure that Rush or High-Priority orders are expedited.
- Quality Control: Audit orders for technical accuracy, ensuring product specs match client requirements before they move to the fulfillment stage.
2. Client Coordination
- The Lead Bridge: Act as the primary point of contact for clients post-sale regarding order status, shipping timelines, and issue resolution.
- Conflict Resolution: Proactively manage delays or stockouts by communicating transparently with clients and offering viable alternatives.
- Stakeholder Alignment: Liaise between Sales, Warehouse, and Logistics to ensure client expectations are aligned with operational reality.
3. Billing & Financial Operations
- Invoicing: Oversee the generation of accurate and timely invoices based on completed orders or project milestones.
- Payment Tracking: Coordinate with the Finance team to track outstanding payments and assist in resolving billing discrepancies.
- Vendor Liaison: (If applicable) Manage billing and service levels for third-party logistics or software vendors.
4. Data Management & Reporting
- CRM/ERP Hygiene: Ensure all client and order data is meticulously maintained and updated in real-time.
- Performance Metrics: Track and report on key KPIs such as Order Cycle Time, Order Accuracy Rate, and Days Sales Outstanding (DSO).
- Forecasting: Use historical data to help the procurement team predict upcoming inventory needs.
Qualifications
- Experience: 5+ years in Operations, Supply Chain, or Order Management.
- Education: Bachelor's degree in Business Administration, Logistics, or a related field.
- Tech Stack: Proficiency in Advanced Excel (Pivot Tables, VLOOKUPs) is non-negotiable.
- Mindset: You are someone who finds peace in organized spreadsheets and perfectly executed schedules.
CTC- Negotiable up to 5 Lakhs.
