Operations Intern

About Airblack:

Airblack is India's leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, along with leading angels like Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), and founders from Razorpay.

Airblack is recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner and was featured in the Forbes Asia 100 To Watch 2024. Our team includes ex-entrepreneurs, VCs, and operators from Bain, BCG, Urban Company, Swiggy, IITs, DU, and NIFT.

What would you be doing

• Drive lead utilization across the funnel by managing allotment and re-allotment of leads to maximize conversions
• Own end-to-end execution of trial/demo sessions, coordinating with hosts, co-hosts, and internal teams to ensure seamless delivery
• Engage with inbound organic leads (DMs) and convert interest into booked sessions and revenue
• Track and manage funnel performance metrics through structured sheets and dashboards, ensuring high data accuracy
• Identify drop-offs and inefficiencies in the funnel, and proactively suggest improvements to increase bookings and conversions
• Ensure strong process hygiene and execution excellence across lead management, session operations, and reporting

Who are we looking for

• Someone with a strong ownership mindset — you take responsibility for outcomes, not just tasks
• Highly detail-oriented and process-driven, able to manage multiple moving parts without errors
• Comfortable working with data, funnels, and metrics, with the ability to spot gaps and act on them
• Strong communication skills — confident coordinating with teams and engaging with users over DMs
• A clear bias for action — you follow up, solve problems, and keep things moving without constant supervision
• Ability to thrive in a fast-paced, high-accountability environment
• Basic familiarity with Google Sheets / Excel and CRM tools is a plus

Why should you join Airblack

• Empowering Entrepreneurs: We cultivate a culture where individuals take ownership and build like founders
• Drive for Success: Work on real business problems with clear outcomes and high expectations
• Massive Market Opportunity: Be part of building India's leading platform for passion-led careers
• Stellar Team: Learn from experienced operators and leaders from top companies and institutions