Company Description
Uptrail, based in the UK, is a career accelerator designed to help students, job seekers, and early-career professionals transition confidently into the tech field. By offering hands-on programs in data science, software development, cyber security, and cloud engineering, Uptrail bridges the gap between learning and real-world application. Open to participants globally, the organization is committed to nurturing the next generation of tech professionals. Join us to gain the skills and experience needed to thrive in a competitive job market.
Role Description
This is a full-time remote role for an Operations Executive. This role is ideal for someone interested in operations, education, and community management, who enjoys organizing processes and supporting learners.
Key Responsibilities
- Respond to learner queries and provide support via email or calls
- Schedule learner sessions and coordinate with mentors
- Check mentor availability and manage session calendars
- Track learner projects and monitor progress
- Collect learner feedback via email or calls
- Identify and flag learner progress issues and follow up when needed
- Manage sessions and operational tracking using Notion
- Schedule and manage sessions using Zoom
- Onboard learners to the Discord community
- Support email campaigns using Zoho Campaigns
Requirements
- Strong communication and coordination skills
- Highly organized and detail-oriented
- Comfortable working with multiple stakeholders (learners and mentors)
- Ability to manage tasks, schedules, and operational workflows efficiently
- Interest in operations, education, or community management
- Excel proficiency required
- Basic knowledge of Data Analysis is a plus
Tools You Will Use
- Notion operational tracking and workflow management
- Zoho Campaigns email campaigns and learner communication
- Zoom scheduling and managing sessions
- Discord learner community management
- Slack internal communication
- Microsoft Excel / Google Sheets data tracking and reporting
What You'll Gain
- Hands-on experience in EdTech operations
- Exposure to learner management and community operations
- Opportunity to work in a fast-growing remote startup environment
- Experience working with modern operations and collaboration tools
