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Role - AD Operations - Executive
Experience- 0 to 1 Year
Location- Bangalore.
About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
About The Client
The world's largest professional networking platform.
Role Overview
We are seeking a highly motivated Media Operations Executive / Ad Operations Executive to join our team in Bangalore. This is a 100% backend, non-voice role focused on supporting LinkedIn advertising operations across Marketing Solutions (LMS), Talent Solutions (LTS), and Agency Support (LAS).
The role involves campaign setup, optimization, reporting, CRM case management, and billing updates, ensuring accurate and timely execution to support operational and revenue objectives.
Key Skills
- Advertising Platforms: Proficiency in LinkedIn Campaign Manager Tool (CMT), Merlin, Campaign IQ (CIQ), and familiarity with other digital platforms (Google Ads, Facebook Ads Manager is a plus).
- Data Analysis: Ability to interpret campaign data, identify trends, and generate actionable insights.
- CRM Expertise: Proficiency in Zendesk, Salesforce, or Microsoft Dynamics for case management and reporting.
- Reporting & Technical Skills: Advanced Excel and PowerPoint skills to create reports, dashboards, and presentations.
- Operational Excellence: Strong attention to detail, data accuracy, and adherence to SLA, IRT, and quality standards.
- Problem Solving: Ability to troubleshoot issues, validate information, and escalate complex cases when needed.
- Collaboration: Work effectively with Sales, Program Managers, and internal cross-functional teams.
- Continuous Learning: Stay updated on LinkedIn advertising operations, tools, and best practices.
Key Responsibilities
- Manage incoming requests exclusively through CRM tools; no voice or phone communication.
- Own cases end-to-end: intake, execution, QA, and closure.
- Maintain CRM hygiene, including documentation, tagging, and accurate status updates.
- Generate Excel and PowerPoint reports, ensuring adherence to LinkedIn-approved templates.
- Meet performance metrics including SLA, IRT, Utilization, Quality, and Shrinkage.
- Participate in training, coaching, and process improvement initiatives.
- Communicate updates through CRM, case chatter, or email only.
Key Qualifications
- Graduate / post-graduate in any discipline. (Undergraduates with relevance experience can be considered)
- 0-1 year of experience in media operations, ad operations, or campaign management.
- Strong proficiency in CRM tools, Excel, PowerPoint, and LinkedIn advertising platforms.
- Excellent written communication skills and attention to detail.
- Comfortable working in a backend, non-voice operations role.
- Ability to work in SLA-driven, high-volume environments across global shifts.
What's in it for you
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.
If You're up for this position, hit the Apply Now Button! 
