Company Description
Capital Now is India's reliable app-based digital lending platform, specializing in personal credit services for salaried individuals. Utilizing advanced technology and big data analytics, Capital Now provides innovative, unsecured loan products with amounts up to Rs 1,50,000/-. The platform is entirely online, enabling a seamless loan application process. With competitive installment options, Capital Now makes credit accessible and affordable for its customers.
Job Description:
- Will be working in Consumer CIBIL dispute & Email operations process
- Address and resolve consumer queries/requests/ complaints about credit reports/scores, etc
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Must be able to draft responses independently, as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing a credit report after analysing complaints
- Regularly interacting with credit representatives and direct consumers/entities through phone/email, and fast-track resolution of disputes/complaints
- Willing to work in Permanent Work from Office as per Business Requirement
- Need to maintain Quality and Accuracy scores as per the business requirements.
Requirements:
- Minimum Graduate degree in any stream
- Must havea minimum of 1 to 2 years of experience in Banking operations or the BFSI industry
- Excellent communication skills (English), both verbal and written
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage
- Able to work in a fast-paced environment, flexible and should be able to handle workload
- Should have handled the escalation/complaint desk related to banking or insurance products
- Strong customer-centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS Office
