Primary Title: Operations Executive
About The Opportunity
A fast-growing player in the HR technology and career services sector, we deliver talent solutions and operational support that connect candidates with career opportunities across India. We operate a high-velocity, customer-facing operations environment focused on quality, compliance, and continual process improvement. This onsite role in India is ideal for candidates who thrive in structured, metrics-driven operations and enjoy cross-functional collaboration.
Role & Responsibilities
- Manage day-to-day back-office and field operations including order processing, candidate onboarding, and client coordination to ensure SLA adherence.
- Execute and maintain SOPsdocument workflows, identify inefficiencies and implement process improvements to boost throughput and accuracy.
- Operate CRM/ATS systems for data entry, pipeline tracking, and status updates; ensure data integrity and timely reporting.
- Coordinate with vendors and third-party partnersonboarding, issue resolution, invoice reconciliation and performance tracking.
- Monitor and report operational KPIs; prepare weekly/monthly dashboards and present insights to stakeholders to drive decisions.
- Support ad-hoc projects such as audit readiness, compliance checks, and cross-functional initiatives to scale operations.
Skills & Qualifications
Must-Have
- Proven experience in operations, back-office, or customer-facing execution roles (on-site).
- Proficiency with MS Excel and Google Sheets for reporting and reconciliation.
- Hands-on experience with CRM platforms or ATS for candidate/client management.
- Experience developing and following SOPs and standard workflows.
- Vendor management and basic invoice reconciliation experience.
- Comfortable tracking KPIs and delivering concise operational dashboards.
Preferred
- Familiarity with Salesforce, HubSpot, or leading ATS platforms.
- Prior experience in HR tech, recruitment operations, or staffing services.
- Experience with customer support tools (e.g., Zendesk, Freshdesk) or ERP systems.
Benefits & Culture Highlights
- On-site, collaborative team environment with clear growth paths into senior operations or people-ops roles.
- Exposure to cross-functional stakeholders (recruiting, sales, finance) and hands-on process ownership.
- Performance-driven culture with regular feedback, operational training, and opportunities to lead improvement projects.
Location: On-site India. We welcome motivated operations professionals who deliver consistently, value process discipline, and want to make measurable impact across a fast-paced HR tech operations function.
Skills: applicant tracking systems,management,operations executive,sop development,vendor management,google sheets,operations
