About Barsys
Barsys is a leading innovator in automated bar technology, creating intelligent beverage solutions that elevate cocktail-making for both home users and hospitality businesses. With a presence across global markets, our vision is to transform how the world experiences drinks through smart, seamless automation.
Role Overview
We are looking for a proactive and persuasive Tele-caller Sales & Operations to join our growing team. The ideal candidate will have 12 years of experience in telecalling or inside sales, along with a knack for managing customer relationships and supporting operational processes. This role bridges communication between prospective customers and the Barsys team, ensuring a smooth and informed sales journey from inquiry to delivery.
Key Responsibilities
- Make outbound calls to leads and inquiries from various sources (website, campaigns, events, referrals).
- Explain Barsys products, features, and pricing clearly to potential customers.
- Follow up with interested prospects and guide them through the purchase process.
- Handle customer queries, objections, and concerns with professionalism and clarity.
- Maintain detailed records of interactions using CRM tools and update lead status in real-time.
- Collaborate with the Sales and Operations teams to ensure smooth order processing and fulfillment.
- Coordinate with logistics partners and internal teams to ensure timely delivery and issue resolution.
- Assist in cross-selling and up-selling related products and services.
- Collect customer feedback and share insights for continuous improvement.
- Achieve daily, weekly, and monthly calling and conversion targets.
What We're Looking For
- Bachelor's degree in any discipline.
- 12 years of experience in telecalling, inside sales, customer support, or operations.
- Excellent verbal communication skills in English and Hindi (additional regional languages are a plus).
- Confidence in handling outbound calls and converting leads into customers.
- Basic knowledge of CRM tools and MS Excel.
- Good organizational and follow-up skills.
- Energetic, goal-oriented, and customer-centric mindset.
Nice to Have
- Prior experience in e-commerce, consumer electronics, or D2C startups.
- Understanding of logistics workflows and customer support operations.
- Experience in working with performance-based incentives.
Why Join Barsys
- Work at the intersection of innovation, design, and consumer tech.
- Join a dynamic, fast-paced startup culture with opportunities for rapid growth.
- Directly contribute to customer acquisition and operational excellence.
- Attractive incentives and performance-driven rewards.
Please send your resume to [Confidential Information]
