Operations Associate

About Virohan:

Founded in 2018, by Kunaal Dudeja, Nalin Saluja and Archit Jayaswal, Virohan is an education-to-industry partner, shaping the future of healthcare education. It enables India's top universities to deliver best-in-class undergraduate programs such as Optometry, MLT, Hospital Administration, OTT, MRIT, and more. Combining cutting-edge technology, learner-centric innovations, and strong industry partnerships, Virohan equips students with skills that go beyond degrees, preparing them for meaningful careers in healthcare. By 2030, Virohan aims to impact a million aspiring healthcare professionals and collaborate with over 100 universities across India to transform education and strengthen healthcare.

We are backed by Blume Ventures, Rebright Partners (Japan), Elea Foundation and Artha Impact (Switzerland), Yunus Social Business (Germany), AngelList, and Keiretsu Forum, among others.

Virohan operates at the intersection of education and Healthcaretwo industries that have entered a new phase of rapid growth post-pandemic. The time to make your mark in this space is now! We're looking for entrepreneurs to join us in building the next unicorn.

Our Social Media:

Instagram - https://www.instagram.com/virohaninstitute/#

LinkedIn - https://www.linkedin.com/school/virohan

YouTube - https://www.youtube.com/c/Virohan

Media Coverage:

What our investors say about Virohan

Forbes Asia 2024

Website: www.virohan.com

Role Overview

This role is focused on driving high-quality execution of the candidate journey across campuses. It involves proactively identifying breakdowns, bringing together the right stakeholders to solve them, and continuously improving processes to ensure a consistent and scalable experience. You will operate at the intersection of execution, coordination, and data-backed decision making.

Key Responsibilities

Candidate Journey Management

• Own and monitor the end-to-end candidate journey across multiple campuses
• Ensure smooth execution of processes from onboarding to course completion

Problem Identification & Resolution

• Proactively identify operational gaps, bottlenecks, and candidate pain points
• Drive timely resolution by collaborating with internal teams (academics, placements, sales, etc.)
• Act as the first point of escalation for candidate-related operational issues

Stakeholder Management

• Work closely with cross-functional teams to ensure alignment and execution
• Coordinate with campus teams to maintain consistency in candidate experience

Data & Reporting

• Track key operational metrics related to candidate experience and journey
• Maintain dashboards and reports to identify trends and improvement areas
• Use data to support decision-making and process improvements

Process Improvement

• Continuously refine and optimize processes for better efficiency and scalability
• Contribute to building SOPs and documentation for standardization

What We're Looking For

• 13 years of experience in operations, program management, or similar roles
• Strong problem-solving mindset with the ability to take ownership
• Good stakeholder management and communication skills
• Comfort working with data (Excel/Google Sheets basic to intermediate level)
• Detail-oriented with a strong focus on execution and follow-through
• Ability to thrive in a fast-paced, high-ownership environment

Why This Role

• High ownership and visibility across functions
• Opportunity to directly impact candidate outcomes at scale
• Exposure to cross-functional problem-solving and operations strategy
• Fast learning curve in a mission-driven, growing organization