Operations Associate

About HappyLocate

HappyLocate, founded in 2016, has evolved as a stable brand in Relocation Space. It is projected to be a Category Lead with some of the industry first initiatives including Asia's 1st SaaS for Employee Relocation Management. HL Operates over 16,000 pin codes, and provides a comprehensive range of services, including Household Relocations, Pet relocation & Office Relocations. Our marquee Clients include Coca Cola, Bajaj Auto, Reliance, Adani, Gap, Medtronics & many more. By leveraging advanced technology and offering tailored solutions, HappyLocate ensures a smooth relocation experience, managing every step from planning to post-move support. We have closed an investment in Aug 2024 to drive tech-driven growth across business lines.HappyLocate Overview Innovation: Asia's first SaaS for Employee Relocation Management, Industry's 1st Instant Quotation, 1st Digital Platform for Pet Relocations.Funding: HappyLocate is funded 4 times till Pre-Series A Stage with some of the Investors including RMZ Group, VM Ventures & IPV (Inflection Point Ventures).Work Culture: We hire the best in the industry and offer autonomy in their role to set benchmarks and grow in their career at their desired speed.Recent Recognitions:Emerging Company of the Year (TV9 Network Leaders of Road Transport Awards 2024)B2B Entrepreneur of the Year (Observe Now Media) 2024Top 11 Start-Ups Mar2024 (CNBC-TV18 & Dell

JD :

Job Title - Customer success (Operations)

Location - Bangalore

Job Type - Full Time

Department - Operations

Summary - We are seeking a detail-oriented and customer-focused Customer Support

Executive to join our team. The ideal candidate will serve as the first point of contact for

customers, providing assistance, resolving inquiries, and ensuring a positive experience.

This role requires excellent communication skills, problem-solving abilities, and a

customer-first mindset.

Key Responsibilities:

- Customer Interaction

- Respond to customer inquiries via Phone, Email and Chat

- Handle customer complaints, escalations professionally and promptly

- Problem Resolution

- Investigate and resolve customer issues efficiently

- Follow the TAT for escalation resolution

- Feedback Collection

- Constant feedback from the customers at every stage of the process

- Ensuring improvement in NPS

- Process Adherence

- Documentation and records of every conversation to be maintained

- Following the company and business processes without deviations

- Service Excellence

- Ensuring customer satisfaction by maintaining service standards

- Cross-functional coordination

- Areas of improvement for other team members to enhance the experience of

a customer

Qualifications needed:

years of experience in Customer support or similar role, preferably from a

Packing & Moving Industry

- Excellent verbal and written communication skills

- Ability to multitask and manage time effectively

- Proficiency in Excel and PowerPoint.