Operations Analyst

About the Role

We are looking for an Operations Manager to manage campaign execution and lead operations across assigned accounts. The role involves monitoring campaign performance, analyzing delivery trends, optimizing lead distribution, and ensuring smooth coordination with internal teams. The ideal candidate should be detail-oriented, comfortable working with data, and capable of managing

multiple operational tasks in a fast-paced environment.

Key Responsibilities

● Manage campaign execution and lead delivery across assigned accounts.

● Ensure leads are delivered accurately based on campaign requirements such as course, geography, and category.

● Monitor campaign performance and analyze delivery trends to identify optimization opportunities.

● Maintain operational and campaign reports and ensure data accuracy.

● Coordinate with Sales, Performance Marketing, and Communication teams to support campaign execution.

● Monitor landing pages, campaign tracking, and lead flow between systems.

● Identify operational issues such as data gaps or incorrect mappings and escalate them to the relevant teams.

● Ensure timely communication and updates related to campaign status and delivery performance.

● Responsible for meeting defined operational targets on a weekly, fortnightly, and monthly basis, including performance, campaign execution and delivery monitoring.

Key Result Areas (KRAs)

● Campaign Execution: Smooth and accurate campaign delivery across assigned accounts.

● Data Analysis & Optimization: Monitoring trends and improving delivery efficiency based on data insights.

● Reporting Accuracy: Maintaining accurate operational and client reports.

● Coordination: Effective collaboration with internal teams to ensure smooth campaign execution.

● Issue Management: Identifying operational issues and ensuring timely escalation.

Skills & Qualifications

● Graduate in any discipline

● 1–3 years of experience in operations, campaign management, or data handling

● Basic understanding of CRM systems and lead management processes

● Strong analytical and problem-solving skills

● Good communication and coordination abilities

● Ability to manage multiple tasks in a fast-paced environment