Operational Specialist| Digital Streaming Platform

Job Title: Campaign Operations Associate

Location: Chennai (Onsite)

Experience Required: 0–2 years

Compensation: upto 50k per month

Shift timing: Rotational shifts (8-hour shift)

Engagement: 12 Months Contractual

About the employer brand:

A fast-growing global organization operating in the digital advertising and media space. The company partners with leading content and commerce platforms to execute impactful campaigns, ensuring brand visibility, high-quality delivery, and operational excellence. With a focus on innovation and data-driven execution, the company fosters a collaborative environment where marketing meets technology.

Role Overview

The Campaign Operations Associate will play a key role in managing the seamless execution of advertising and promotional campaigns across digital platforms. This role requires strong attention to detail, operational rigor, and effective coordination with cross-functional teams to ensure campaigns are delivered accurately, on time, and in alignment with business objectives.

Job Description

Operations & Delivery

• Execute campaigns for streaming app in line with SOPs and workflows.
• Deliver campaigns on time, meeting productivity, SLA, and quality standards.
• Update workflow tools and trackers daily to ensure transparent progress tracking.
• Proactively alert managers/SMEs to potential risks, delays, or quality concerns.

Quality & Process Excellence

• Resolve customer-facing trouble tickets with 100% SLA adherence and quality compliance.
• Ensure all tasks follow SOP guidelines and escalate SOP errors to SMEs for correction.
• Participate in continuous improvement initiatives by contributing automation ideas and Kaizens (minimum 1 Kaizen or 4 JDIs per year).
• Engage in deep dives and provide root cause analysis inputs for process improvements.

Adaptability & Collaboration

• Stay updated with new tools, features, and process changes.
• Collaborate with cross-functional teams to ensure campaigns meet brand and business objectives.
• Be flexible to work rotational shifts as per business requirements.

Job Requirements/Mandatory Skills

• Operational Excellence: Proven ability to follow processes, meet SLAs, and manage multiple tasks.
• Quality Focus: Strong attention to detail with experience in error detection and quality assurance.
• Process Mindset: Ability to spot process gaps and suggest improvements or automation ideas.
• Technical Proficiency: Comfortable with workflow/marketing tools, trackers, and campaign-building platforms.
• Problem Solving: Analytical approach to resolving issues and contributing to root cause analysis.
• Communication: Clear written and verbal communication for effective collaboration and reporting.
• Flexibility: Willingness to work rotational shifts as required.

Why should you apply for this job

This role offers the opportunity to work at the intersection of digital marketing and operations, directly contributing to the success of large-scale campaigns. You will gain hands-on experience in campaign execution, cross-team collaboration, and data-driven reporting in a fast-paced, global environment.

About WinnerBrands

At WinnerBrands, we are on a mission to create a community of the brightest marketing minds to deliver impactful, rewarding, and purposeful work by collaborating, contributing & co-learning with smart peers. Backed by Busybeebrands.com, a pioneering brand-building firm that has helped some of the most disruptive new-age brands in the country craft their brand and marketing strategy, we find opportunities with progressives startups and brands in the domain of marketing with multiple engagement models for our talent partners, freelance / part-time or full-time. Request to visit our community page at https://www.winnerbrands.in/talentcommunity/

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