The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Who We Are
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You'll Do
- The AVI-SPL Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Essential Duties And Responsibilities
- Setup/breakdown of conference spaces to meet the customers event needs.
- Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
- Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
- Responsible for job site documentation as needed.
- Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support.
- Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
- Provide client training as needed.
- Adhere to and understand local safety standards for all site duties.
- Setup, operate and troubleshoot various audio/video systems.
- Travel to various job sites as required.
- Other duties assigned as needed.
Skills And Abilities
- Effectively communicate with employees, customers and colleagues.
- Detailed experience of Corporate AV installation
- Experience of the following platforms: Global Meet, Zoom, Cisco, Crestron, Evertz, Yamaha, Shure, Barco, LED Screens etc.
- Proven track record of delivering live events to a very high
- Experience discussing technical solutions with non-technical
- Ability to work and think independently and ensuring to meet deadlines.
- Basic computer knowledge.
- Knowledge of basic signal flow for audio, video and contro.
- Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.
Education And/or Experience
- Minimum of 1 – 3 years of audiovisual integration experience preferred
- Formal education in Electronics or related field preferred
- Minimum of a High School Diploma or equivalent preferred
- Proficient with test and calibration equipment
- Ability to diagnose complex system problems
Preferred External Training
- Introduction to AVIXA
- Biamp: Biamp Tesira Practical Principles
- Poly: Solutions Expert Certification
- Crestron Professional Installation
- Crestron: Introduction to Crestron Systems
- Crestron: Crestron Toolbox
- Exton AV Associate Certification
More About Us
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
