Network Administrator

Primary Responsibilities

• Analyze and document an unfamiliar client / server network environment while

assessing the quickest path to resolution for a particular incident affecting the

network.

• Review of incident post-mortem and providing RFOs both internally and externally

as necessary to inform them of resolution

• Perform rapid analysis of networking incidents and consistently demonstrate the

ability to determine the cause

• Ability to handle diverse infrastructure/network environments in a wide cross

section of business clients

• Develop client standards based on Thrive best practices and document as well as

evaluate needs across client base

• Troubleshoot and research infrastructure/network level issues and network level

issues independently

• Vast technical understanding and ability to understand escalation notes and quickly

determine and resolve complicated technical issues

• Monitor the service desk service board for escalated service cases

• Prioritize cases escalated from Network Engineers

• Ensure that open service cases are escalated and addressed appropriately from

Network Engineers

• Follow Thrives best practices for escalating cases from Network Engineers

• Escalate when necessary senior most engineer for further review/troubleshooting

• Work with internal teams to provide consulting to clients on

infrastructure/networking best practices

• Provide escalated support, mentoring, and technical leadership to other engineers

in the department

• While working in client environments, identify opportunities for improvement and

capture those opportunities in central information system

• Identify reoccurring issues that are being dealt with in the support center and

develop a plan to resolve via problem management

• Constant review of security best practices in relation to client environments to

uncover and proactively resolve any potential risks through change management

• Work directly with Team Lead to implement designated standards across customer

base to improve service delivery

• Resolution of incidents related to, but not limited to the following:

• Infrastructure/Networking issues including but not limited to: SSLVPN, Site to Site

VPN, Access Rules

• Design, deploy, and maintain client LANs, WANs, and wireless networks, including

routers, firewalls, and switches.

• Secures network system by establishing and enforcing policies and defining and

monitoring access

• Provide upgrade recommendations on new and existing equipment, hardware, and

software upgrades

• Monitor network performance and troubleshoot problem areas as needed.

• Monitor and test network performance and provide network performance statistics

and reports.

• Updating network equipment to the latest firmware release

Basic Qualifications

• Bachelor's Degree, Technical Degree or equivalent work experience

• Excellent problem solver; able to prioritize and coordinate between tasks

• 6+ years network support experience

• Self-motivated, has ability to work independently and in a team environment

• Experience designing network architectures inclusive of LAN/WAN networking

• Experience troubleshooting network configuration and hardware issues

• Knowledge and experience with infrastructure/network technologies

• Excellent written and oral communication skills

• Ability to articulate technical information and convey to non-technical people

• Excellent customer service skills

• Ability to follow previously documented process while notifying management of

variables that have not been clarified

• Is available to work after hours when necessary or for on call rotation if applicable

• Must be able to work effectively in a team environment as well as alone

Preferred Qualifications

• CompTIA Net +

• CCNA

• NSE 4

• NSE 7