National Head-CRM and Customer Support Services (CSS)

National Head – Customer Experience (CRM & Customer Support)

Role Purpose

Looking for a seasoned leader to join us as National Head – Customer Experience / Customer Support based in Mumbai.

If you are passionate about building customer-first organizations and have a strong track record of driving excellence across both B2B and B2C environments, we'd love to connect.

What we're looking for:

• 18+ years of experience in Customer Experience / Customer Support

• Proven expertise across B2B, B2C, and international markets

• Strong leadership skills with the ability to scale teams and processes

• Deep customer-centric mindset with a focus on delivering exceptional experiences

• Strategic thinker with hands-on execution capability

• Preferred candidates may have experience with BFSI, Telecom, Logistics, Retail, or E-commerce.

Own and lead the complete customer lifecycle—from acquisition support to retention and service recovery—ensuring consistent, high-quality customer experience across all touchpoints.

The role will act as a bridge between Customers, Sales, Operations, Technology, and International teams, leveraging data, analytics, and process excellence to deliver measurable business outcomes.

Job Posted By- Akanksha Sharma

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