Group Company: AU Small Finance Bank Limited
Designation: National Claims Manager Bancassurance
Office Location: Jaipur
Position description: National Claims Manager Bancassurance
Primary Responsibilities
- National Claims Manager Bancassurance
Additional Responsibilities
- Enhance claims settlement TAT through process optimization and automation.
- Reduce claims rejection percentage by improving documentation, SOPs, and internal checks.
- Develop and maintain SOPs for all types of claims, including Motor, Health, Life, Credit Life, and other asset-based claims.
- Ensure record management as per regulatory guidelines and minimum information requirements.
- Strengthen compliance with guidelines from IRDAI, insurance partners, and internal audit frameworks.
- Prepare and manage BRDs for claims systems (Motor, Health, Life, Others).
- Implement a transparent customer journey on website and mobile app (AU0101).
- Establish end-to-end integration with all insurance companies for a unified claims view (AU Claims Portal).
- Build and manage claims MIS, dashboards, KPIs, and business analysis reports.
- Develop an in-house unified system with end-to-end data integration for real-time claims tracking.
Educational Qualifications Preferred
- Degree: Graduate / Postgraduate – Preferably B.Tech (mechanical/automobile)
Functional Competencies
Experience in BFSI/Bank-led Claim & insurance specialized in General Insurance.
(Claims experience with Insurance Broking companies, Bank or General Insurance Cos.)
