MX, Business Intelligence, Associate Manager

Key deliverables:

1. Analyze CX data to identify performance trends and root causes.
2. Translate business issues into analytical problem statements.
3. Deliver insight-driven narratives to inform CX strategy decisions.
4. Collaborate with teams to design dashboards and streamline data consumption.

Role responsibilities:

1. Monitor CX metrics and evaluate the impact of interventions.
2. Work with cross-functional teams to solve inefficiencies.
3. Present analytical insights to stakeholders with data-backed stories.
4. Build and maintain queries, dashboards, and visualizations.