Job Description
MS Specialist will be an integral part of our Customer Services team, focused on managing network operations effectively. Identify events, troubleshoot problems, and resolve outages within established SLAs, ensuring seamless service delivery to our clients. Collaborate with cross-functional teams in a dynamic, fast-paced environment that fosters innovation and continuous improvement.
How You Will Contribute And What You Will Learn
- Resolve first, second, and third-level support issues efficiently and effectively.
- Collaborate with internal teams to report and track enhancement requests, ensuring global tool alignment.
- Define, plan, and implement changes through the established Change Management Process.
- Identify and engage with Problem Management when necessary to enhance service quality.
- Escalate critical issues to relevant Engineering teams, ensuring all parties are timely informed.
- Maintain and troubleshoot hardware, coordinating the replacement of faulty components.
- Provide comprehensive handovers to peers and ensure detailed documentation of incident resolutions.
- Attend Daily Operations and Change Review meetings to stay updated on team goals and strategies.
Key Skills And Experience
You Have:
- Require a bachelor's degree or related field
- Typically, a minimum 6-10 years of experience in Telecom domain
- In-depth knowledge of IP domain with technical support experience
- A degree in IT or equivalent proved experience in technical support roles for high-availability data Centre infrastructures.
- Strong interpersonal skills to confidently engage with customers
- Collaborative team player with the ability to lead decision-making
- Positive and proactive attitude to drive resolutions
- Familiarity with Ticket Management tools
It would be nice if you also had
- Excellent written and verbal communication skills
- Strong organizational skills to manage tasks efficiently
- Experience with IP/MPLS technologies
- Adaptability to work in a 24/7 rotational shift
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
