Search by job, company or skills

M

VP of Customer Support and Customer Success | SaaS | Bangalore

Michael Page
Bengaluru, India
12-18 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted 6 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • This is a 5 day WFO opportunity
  • Candidate should come from a SaaS product background

Job Description

  • You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value.
  • You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts.
  • You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations.
  • You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalation.
  • You will drive system improvements aimed at tracking and improving customer health, driving customer outcomes and improving operational efficiency, influencing internal and external stakeholders as needed.

The Successful Applicant

  • 12-18 years of experience in customer experience, account management, service delivery, or operations within a SaaS or technology environment.
  • You have experience leading large customer-facing teams serving enterprise customers.
  • You have a track record of driving process improvements and solving complex operational challenges.
  • This is a Bangalore-based role. They work five days a week from the office, as they believe in-person interactions fuel innovation and agility

What's on Offer

  • A competitive salary within the industry standards.
  • Work with a pedigreed set of leadership

More Info

Job Type:
Permanent Job
Function:
Saas
Employment Type:
Full time

About Company

Michael Page

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 135231603

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 14-12-2025 05:59:10 AM
Homejobs in Bengaluru / BangaloreVP of Customer Support and Customer Success | SaaS | Bangalore