Location: Bangalore (On-site)
Type: Full-time
Experience: 34 years
The Role In One Line
You are the central operator of client accounts ensuring campaigns run smoothly, clients stay confident, and internal teams stay focused.
About Wirality
Hi! We are Wirality!
A new breed of agency that's independent, brave, and growth-driven.
We believe brands and consumers are connected by the internet a living, breathing bridge of cultural conversations. We operate on this bridge, helping brands stay relevant by sparking meaningful, creative, and measurable interactions.
Our approach ART x MATH. By blending creativity with media intelligence, we deliver ideas that not only inspire but also drive ROI.
Being an independent agency means we have the freedom to be bold, break convention, and pivot quickly exactly what it takes to win in today's ever-changing market.
Why This Role Exists
As we scale client accounts and onboard new business, our media and account workflows are becoming increasingly complex.
This role exists to:
- Act as the bridge between clients and internal media teams
- Bring structure and stability to account management and operations
- Improve billing efficiency and operational clarity
- Enable teams to focus on their core strengths instead of coordination gaps
What You Will Own
Client Relataionship Management
- Manage day-to-day relationships with assigned client accounts
- Act as the primary point of contact for communication and updates
- Ensure high client satisfaction and trust
Campaign Coordination and Execution
- Coordinate with internal teams to ensure seamless campaign planning and delivery
- Track timelines, deliverables, and execution quality across campaigns
- Ensure nothing falls through the cracks
Billing & Operations
- Handle billing queries, follow-ups, and payment coordination
- Improve billing turnaround time and fund flow efficiency
- Bring structure to financial and operational processes
Account Growth and Strategy Support
- Identify upsell opportunities within existing accounts
- Support long-term account growth and retention strategies
- Reduce lead times for new business onboarding
Data and Performance Understanding
- Interpret campaign performance data and translate it into:
- insights
- recommendations
- next steps for clients
What we are looking for
Experience
- 34 years of experience in media, account management, or performance marketing
- Experience handling client accounts in an agency setup
- Exposure to digital media campaigns
Core Skills
- Strong understanding of platforms like:
- Meta Ads
- Google Ads
- YouTube
- LinkedIn
- Programmatic platforms
Ability to:
- interpret performance data
- create meaningful insights
- communicate recommendations clearly
Tools (Good To Have)
- Meta Ads Manager
- Google Analytics (GA4)
- Google Sheets / Excel
- Looker Studio
- Project management tools
Behavioural Traits
- Strong communication and client handling skills
- High ownership and accountability
- Ability to work with speed and adaptability
- Strong problem-solving mindset
- Effective stakeholder management
What Success Looks Like
In the first 3 months
- Improved client experience across accounts
- Faster and smoother billing and fund transfers
- Reduced friction between clients and internal teams
- Visible contribution to upsell opportunities
In the first 6 months
- Improved operational efficiency across accounts
- Strong ownership of billing and account processes
- Contribution to revenue growth through upsells
- Faster turnaround for new business onboarding
The Kind of Person Who Will Love This Role
You will thrive here if you:
- Enjoy managing multiple moving parts at once
- Are naturally organized and detail-oriented
- Have a strong client-first mindset
- Like working with data and making sense of numbers
- Take initiative and solve problems before they escalate
The Kind of Person Who Will Struggle here
This role may not be a fit if you:
- Need constant direction and structured hand-holding
- Struggle to manage multiple accounts and timelines
- Avoid client communication or presentations
- Find working with data and performance metrics uncomfortable
Team & Stakeholders
You will work closely with:
- Internal media and creative teams
- Clients
- External partners and vendors
Why This Role Matters
This is not just an execution role.
It directly impacts:
- Client retention
- Revenue growth (upsells)
- Operational efficiency
You are the difference between:
- a team that reacts
- vs
- a team that runs smoothly and grows
The Platinum Rules for Working Here
- Lead by example
- EQ over IQ
- Solution over problem
