Company Description
Modisoft has spent the past 20 years empowering businesses to operate more efficiently, adapt swiftly, and achieve sustainable growth. Through strong partnerships and innovative solutions, we help convenience stores, retailers, and restaurants enhance their operations. By offering a cohesive point-of-sale and back-office platform, we simplify processes, enable data-driven decision-making, and enhance customer experiences. Our mission is to help businesses thrive by providing tools that enable success and innovation.
Role Description
- Capture and organize customer feedback from tradeshows, demos, and conversations
- Identify patterns in feedback (bugs, feature requests, messaging gaps) and categorize into actionable insights
- Track key issues and ensure they are followed through internally and externally
- Maintain a structured system so no important feedback is lost
- Conduct competitor research (features, pricing, positioning, messaging)
- Monitor market trends and summarize key changes in the competitive landscape
- Turn raw notes and data into clear, concise insights and reports
- Share regular updates on customer and market learnings with internal teams
Qualifications
- Strong skills in Market Research and Market Analysis to assess trends and identify business opportunities
- Proficiency in Analytical Skills to interpret data and provide actionable insights
- Outstanding Communication skills for presenting research findings and collaborating with teams
- Experience with Research methodologies and tools
- Ability to work independently in a remote environment
- Familiarity with the retail and/or restaurant industry is a plus
- Bachelor's degree in Marketing, Business Administration, Economics, or a related field
