Position Overview
We are seeking an experienced, high-accountability, and results-driven Managing Director to lead our Mumbai-based Office.
This role will assume day-to-day leadership responsibility for the India office, overseeing operational execution, workforce performance, business continuity, cross-functional coordination, and site leadership across multiple operational and support functions.
The Managing Director will represent the Progriz brand on-site and serve as the primary operational leader for this office location. This individual will drive a high-performance culture centered around accountability, urgency, execution discipline, operational rigor, and measurable business outcomes.
This is not a symbolic leadership role. We are seeking a hands-on operator capable of managing complexity, navigating strong personalities, improving organizational performance, and driving execution in a fast-paced, commercially driven environment.
The ideal candidate combines operational leadership, people accountability, business acumen, and strong execution instincts with a high-energy, doer mentality. This candidate would have minimum 10 years of prior experience in a senior executive role such as EVP, Managing Director, COO, CEO or equivalent.
Key Responsibilities
Site Leadership & Business Operations
- Serve as the senior on-site operational leader for the Mumbai office.
- Lead all day-to-day office operations and ensure organizational continuity.
- Establish and maintain a high-accountability, high-performance operating environment.
- Ensure alignment between India operations and U.S leadership priorities.
- Maintain operational discipline, urgency, professionalism, and execution standards across all functions.
- Drive organizational execution cadence and ensure leadership directives are implemented effectively.
Revenue Operations & Business Optimization
- Partner with executive leadership on Revenue Operations (RevOps) initiatives, workflow optimization, productivity improvement, and operational scalability.
- Establish KPI visibility and operational reporting frameworks across departments.
- Use operational insight and data analysis to improve organizational throughput, productivity, and execution quality.
- Identify bottlenecks, inefficiencies, and structural gaps and implement corrective action quickly.
- Support continuous improvement initiatives across all operational functions.
Financial Oversight & Operational Performance
- Maintain visibility into office operating costs, productivity metrics, staffing efficiency, and business performance.
- Support budgeting discipline and operational cost management.
- Identify opportunities to improve ROI, operational leverage, and workforce productivity.
- Monitor operational metrics and provide executive-level reporting and visibility.
Team Leadership & Accountability
- Oversee multi-functional operational and support teams housed within the Mumbai office.
- Hold leaders and employees accountable for execution quality, professionalism, productivity, and outcomes.
- Coach managers and team leaders to improve operational effectiveness and leadership capability.
- Drive a culture centered around ownership, urgency, responsiveness, and measurable performance.
- Ensure operational consistency and strong leadership standards across departments.
Cross-Functional Leadership
Teams/functions may include:
- Administrative or Other Support roles
- Immigration Support
- Application Specialists
- Bench Sales
- PMOs
- Senior Technical SMEs
- Shared Services
- Internal Operations
- Future Growth Functions
Cross-Business Communication
- Maintain strong communication with U.S. and UK leadership teams.
- Provide visibility into operational risks, workforce concerns, business challenges, and opportunities.
- Serve as a trusted operational bridge between global leadership teams and the India Office.
- Escalate issues proactively and maintain operational transparency.
Ideal Leadership Profile
The ideal candidate is a high-energy operational leader with strong execution instincts and the ability to command respect in fast-paced, commercially driven environments.
This individual combines operational discipline with urgency, accountability, and a strong bias toward action. The successful candidate must be capable of maintaining leadership presence, responsiveness, and decision-making quality during extended operational hours aligned to U.S. business operations.
Successful candidates will demonstrate:
- Strong executive presence and leadership maturity
- High-output, doer mentality — not purely strategic or advisory
- Ability to drive execution through teams with consistency and urgency
- Comfort operating in high-pressure, high-accountability environments
- Strong operational and business judgment
- Confidence navigating strong personalities and complex organizational dynamics
- Hands-on leadership style with willingness to engage directly in operational challenges
- Relentless follow-through and ownership mentality
- High stamina, responsiveness, and pace of execution
- Ability to build structure while maintaining execution speed
- Naturally high energy with the ability to sustain pace, urgency, and responsiveness throughout demanding workdays
- Self-driven executor who consistently pushes initiatives forward without waiting for direction
- Operates with intensity, ownership, and strong internal drive
- Brings momentum to teams and elevates execution energy across the organization
- Thrives in fast-moving environments with high expectations and constant operational demands
- Mentally resilient with strong work ethic and execution stamina
Required Qualifications
- 10+ years of progressive, executive level, leadership experience
- Prior experience in a senior executive role such as EVP, Managing Director, COO, CEO or equivalent
- Strong operations leadership background
- Experience managing multi-functional operational teams
- Prior ownership of business performance, operational metrics, budgets, or P&L
- Strong people leadership and accountability management capability
- Executive communication and stakeholder management experience
- Ability to work an on-site schedule aligned to U.S. Eastern Time business hours
- High emotional intelligence, professionalism, and leadership maturity
Preferred Qualifications
- Revenue Operations (RevOps) experience
- Shared Services / Center of Excellence leadership experience
- Staffing, consulting, outsourcing, BPO, IT services, or professional services industry background
- Experience supporting U.S.-based organizations
- Exposure to sales support organizations or revenue-generating operational teams
- Experience operating within high-growth or transformation environments
Success Measures
- Strong operational continuity and execution discipline
- Improved organizational accountability and productivity
- High-quality communication and coordination with global leadership
- Strong employee engagement and operational stability
- Improved KPI visibility and execution cadence
- Financial discipline and operational efficiency
- Effective management of day-to-day escalations and business operations
